Privacy policy

• You can browse Plughaus without an account.
• We do not sell your personal information, and we do not show ads.
• We do not keep your location. It is used once, to sort shops near you.
• We collect what is needed to run accounts, reviews, saved shops and shop or brand claims.
• You can ask to see, fix or delete your information at any time.

Plughaus is a directory of licensed California cannabis retailers. In this policy, "Plughaus", "we" and "us" mean the operator of this website. Contact: hello@plughaus.com.

If you only browse. Our hosting provider keeps standard server logs, such as IP address, browser type and pages requested, to run and protect the site. Your answer to the age question is kept on your own device, not on our servers.

Your location. When you choose "use my location", your browser sends an approximate position so we can sort shops by distance. We use it for that request and do not store it against you.

If you create an account. Your email address, and your first name if you give it. If you sign in with Google, Google tells us your email address and name. We do not receive or store a password.

If you leave a review. Your rating, what you wrote, the display name you chose and your email address. The rating, text and display name are public once approved. Your email is never shown.

If you save a shop. A record of which shops you saved, tied to your account.

If you claim a shop or a brand. Your name, role, work email, phone number, the business you are claiming, the plan you asked for and anything you write in the notes. Brands may also upload a list of the shops that carry them.

If you run a claimed page. The details you add: hours, phone, website, logo, photos, description, questions and answers, and menu link or embed.

If you pay for a plan. Payments are handled by our payment processor. We receive confirmation of payment and a customer reference. We do not receive or store your card number.

Shop pages are built from the public license register of the California Department of Cannabis Control, and from public information such as a shop's own website. A listing shows business information: trade name, address, license number and license status.

We do not publish the names of individual owners or the contact emails found on license records. Delivery-only retailers are listed without a street address.

If a listing about your business is wrong, see About for how corrections work, or write to us.

• To show shops, sort them by distance and answer searches.
• To run your account, your saved shops and your reviews.
• To check that a person claiming a shop or brand is entitled to, including by phone or email.
• To moderate reviews and handle disputes about them.
• To provide paid plans and send messages about your account or claim.
• To keep the site secure and to meet legal obligations.

We do not use your information for advertising, and we do not build advertising profiles.

We share information only with companies that help us run Plughaus, and only as needed for that work:

• Website hosting and database providers, which store the site and its data.
• A sign-in provider, which handles accounts and sign-in, including sign-in with Google.
• A mapping provider, which draws the maps. When a map loads, your browser contacts that provider directly.
• A payment processor, for paid plans.
• An email provider, to send account and claim messages.
• An AI provider, used to help write shop descriptions from public business information. We do not send it your personal information.

A shop's embedded menu is run by that shop's own menu provider. If you use it, that provider's privacy policy applies to what you do there.

We may also disclose information if the law requires it, or to protect the rights and safety of Plughaus and its users. If Plughaus is sold or merged, information may transfer to the new owner under this policy.

We do not sell personal information, and we do not share it for cross-context behavioral advertising.

We use only the cookies needed to keep you signed in and to protect the site. We do not use advertising cookies. The mapping provider may set its own cookies when a map is shown.

• Account details: while your account is open.
• Reviews: while they are published, or until you ask us to remove them.
• Claims and the checks we made on them: while the claim is active, and afterwards for our records.
• Server logs: for a limited period set by our hosting provider.

When you delete your account we delete or de-identify your personal information, unless we must keep it to meet a legal obligation or resolve a dispute.

You can ask us to tell you what personal information we hold about you, to correct it, or to delete it. California residents have these rights under California law, along with the right not to be treated differently for using them. We do not sell or share personal information, so there is nothing to opt out of.

To make a request, write to hello@plughaus.com from the email address on your account. We may ask for more information to confirm it is you.

Plughaus is for adults 21 and over, or 18 and over with a valid physician's recommendation. It is not directed to anyone younger, and we do not knowingly collect information from them. If you believe someone under 18 has given us information, tell us and we will delete it.

We use reasonable technical and organizational measures to protect your information, including encrypted connections and limited access. No system is perfectly secure, so we cannot guarantee security.

If we change this policy we will post the new version here and update the date at the top. If a change is significant we will give notice on the site or by email.

Questions about this policy or your information: hello@plughaus.com. See also our Terms of service.